Privacy Policy

Yuzu Leaf Psychology is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

We may collect personal information that you voluntarily provide through our website and emails, including:

  • Personal information (e.g. name, date of birth, contact details)
  • Health information relevant to your enquiry or treatment
  • Information provided in referrals, reports, or supporting documents
  • Information submitted through website enquiry forms

If you proceed to engage our services, additional personal and health information may be collected as part of providing psychological services.

Why We Collect Information

We collect personal information to:

  • Respond to enquiries
  • Determine suitability for our services
  • Manage waitlists and appointments
  • Provide psychological services
  • Communicate with clients, referrers, and other authorised professionals
  • Meet professional, legal, and administrative requirements

Website Enquiries

Information submitted through our website, enquiry forms, or email may be retained for the purpose of responding to enquiries, managing waitlists, determining suitability for services, and meeting professional, legal, and administrative obligations.

Submitting an enquiry form does not establish a psychologist-client relationship.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored using secure practice management software, encrypted cloud storage, password-protected systems, and other reasonable security measures designed to protect confidentiality.

Third-Party Service Providers

Yuzu Leaf Psychology may use trusted third-party providers to assist in delivering services and operating the practice. These may include providers of practice management software, telehealth platforms, cloud storage services, email services, and website hosting services.

These providers may store or process information on our behalf and are expected to maintain appropriate security standards.

Disclosure of Information

Personal information will generally remain confidential unless:

  • You provide consent for information to be shared;
  • Disclosure is required or authorised by law;
  • There is a serious risk to your safety or the safety of another person;
  • Disclosure is necessary to fulfil professional, legal, or ethical obligations.

Further information about confidentiality and privacy is provided as part of the client consent process.

Access to Information

You may request access to personal information held about you, subject to any legal exceptions.

Requests can be made by contacting Yuzu Leaf Psychology using the details below.

Website Links

This website may contain links to external websites. Yuzu Leaf Psychology is not responsible for the content, privacy practices, or security of third-party websites.

Privacy Concerns and Complaints

If you have concerns about how your personal information has been handled, please contact Yuzu Leaf Psychology in the first instance.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

Contact

Mari Horiguchi

Yuzu Leaf Psychology

📧 admin@yuzuleaf.com.au

📧 mari@yuzuleaf.com.au

Updates

This Privacy Policy may be updated from time to time. The most current version will be available on this website.

Website Disclaimer

The information provided on this website is for general educational purposes only and is not intended as a substitute for professional psychological assessment, diagnosis, treatment, or advice. Information on this website may not be applicable to your individual circumstances.

This website, email, and enquiry forms are not monitored for urgent or emergency situations. If you or someone else is at immediate risk of harm, call 000, attend your nearest emergency department, or contact Lifeline on 13 11 14.

Submitting an enquiry form, sending an email, or otherwise contacting Yuzu Leaf Psychology does not establish a psychologist-client relationship. Suitability for our services will be considered based on the information provided and discussed prior to commencing services.

While reasonable care is taken to ensure that information on this website is accurate and up to date, Yuzu Leaf Psychology makes no representations or warranties regarding the accuracy, completeness, or suitability of the information for any particular purpose.

This website may contain links to third-party websites. Yuzu Leaf Psychology is not responsible for the content, accuracy, security, or privacy practices of external websites, and the inclusion of a link does not imply endorsement.

Unless otherwise stated, all content on this website, including text, images, logos, and branding, is the property of Yuzu Leaf Psychology and may not be reproduced, distributed, or used without prior written permission.

Governing Law

This website and its terms are governed by the laws of Queensland, Australia.

Updates

This Privacy Policy and Disclaimer may be updated from time to time. The most current version will be available on this website.

By using this website, you acknowledge and accept the terms outlined above.

© 2026 Yuzu Leaf Psychology. All Rights Reserved. | Privacy Policy | Disclaimer